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Privacy Policy

WHAT IS PERSONAL DATA?

Personal data is data relating to you that allows you to be identified directly (for example, your name and surname) or indirectly (for example, through pseudonyms such as a unique identification number). Personal data includes the name and surname, address, age, e-mail address and telephone number of a particular person. Personal information may also include numeric identifiers such as the IP address of the computer, the MAC address of the mobile phone or cookies.

WHAT DATA DO WE COLLECT AND HOW DO WE USE IT?

We collect only those personal data that you want to give us or those personal data that are necessary in order to provide and / or improve your services. We collect and receive data through our websites, applications, social media pages and / or in other ways.

You provide us with your personal information directly (for example, when you create an account, when you contact us, when you shop through our website / webshop so that we can deliver purchased items), and sometimes we collect it (for example by using cookies to understand how you use our websites and applications).

You can give us your e-mail address, name, phone number and other information so that we can provide you with information about our products, opportunities to participate in our sweepstakes or surveys, or simply if you want to receive information about promotions, discounts and / or other PokéBros activities and offers.

We will primarily use your personal data to manage purchases and orders, to conduct sweepstakes, promotions or surveys, to answer your questions and inquiries, to offer loyalty programs, to send promotional content (unless you have requested that we remove you from the newsletter list), to conduct analyzes and collect statistics.

LEGAL BASIS FOR COLLECTING YOUR PERSONAL DATA

Depending on the purpose of collecting and processing personal data, the legal basis for processing your data may be: Your consent (consent), legitimate interest of PokéBros (improvement of our products and services, fraud prevention, insurance and maintenance of tools used for example websites / applications / devices safe for use), execution of the contract or service you requested (purchase, information) and regulations that require the processing of personal data.

PERIOD IN WHICH POKEBROS KEEPS YOUR PERSONAL DATA

PokéBros stores your personal information that you send us through this website in its databases. Your personal data will only be kept by PokéBros for as long as is necessary to fulfill our contractual and legal obligations or the purpose for which the data was collected with your consent or as long as we have a legitimate interest in processing and storing the data.

PokéBros is guided by the following criteria when determining the period in which it retains your data:

PokéBros may retain your personal information after you stop using the services of PokéBros or stop using this website for the purpose of fulfilling your legal obligations or managing your rights (before courts or other competent authorities) or collecting statistics and keeping records. In such cases, we will limit the processing of data, ie your data will be used only in accordance with legal obligations and / or for the purpose of fulfilling rights in proceedings before the competent authorities. When we no longer need your personal data for any of the above purposes, your personal data will be deleted from all systems within PokéBros. We draw your attention to the fact that you have the right to request the deletion of your personal data at any time.

AUTOMATED DECISION MAKING

PokéBros uses solutions from third party service providers to secure transactions through our sites and applications against unauthorized use of personal data and fraud. The fraud detection method is based on simple comparisons, associations, groupings, predictions and determination of atypical values ​​using intelligent agents, data collection techniques by various in-depth data analysis techniques. In the case of automated fraud detection, we may delay order / request processing due to transaction verification and / or refuse the order / request delivery service if we determine the possibility of fraud. In this case, we take all necessary precautions and protections to restrict access to your data and you have the right to access the information on which we base our decision.

PROFILING

PokéBros may use techniques that are considered “profiling” or any form of automated processing of personal data involving the use of such data to assess the personal aspects of individuals, in particular the analysis or prediction of aspects related to personal preferences. person, her interests, economic situation, behavior and the like.

We enter personal data collected in various interactions with you into a central database and analyze it to anticipate your personal preferences and / or interests. Based on the analysis, we send you or display information and / or content tailored to your interests and needs. You reserve the right to object to the use of your data for “profiling”.

WHO CAN ACCESS YOUR PERSONAL INFORMATION?

PokéBros may share your personal information within PokéBros organizational units to meet legal obligations, prevent fraud and / or provide tools, improve products and services, or because you have given us consent.

PokéBros will not share your personal information with business partners and associates who intend to use it for direct marketing purposes, unless you have given us certain permission to do so. Your personal data may also be processed by trusted third-party service providers to whom we entrust tasks and activities performed on our behalf, ie processing executors. In this case, we provide them only with the information necessary to perform the service with the request that they do not use your personal data for other purposes. Our service providers must at all times provide the same level of security for your personal information as PokéBros.

We may disclose your personal information to trusted third parties who assist us in providing digital and e-commerce services, such as social media monitoring, loyalty programs, identity management, ratings and reviews, customer relationship management, network and search engine analysis, and the like. , third parties that provide product delivery services (mail services, delivery services), third parties that provide us with technical support such as platform or server accommodation providers, database support and maintenance, as well as software and applications, payment service providers (banks and other credit institutions, card payment services), marketing and PR agencies and service providers (eg MailChimp, Google, Facebook) for sending e-mails, cookie identification information for remarketing purposes, e-mail address for displaying ads in Google AdWords Google Analytics cookie identification information Facebook: only cookie identification information for remarketing purposes; an email address for displaying ads in Facebook Custom Audiences) that help us conduct and analyze the effectiveness of our campaigns and promotional activities.

We may pass on your personal information to government law enforcement agencies in the following situations:

IS YOUR PERSONAL DATA SECURE?

PokéBros protects your personal information and takes steps to ensure its protection.

PokéBros protects the data it collects and processes from unauthorized access by third parties.

LINKS TO THIRD PARTY WEBSITES

The PokéBros website may contain links to other websites. PokéBros is not responsible for the content, accuracy or function of these sites. The links are provided in good faith and PokéBros is not held responsible for any subsequent changes to other websites for which it has provided a link. We encourage you to be careful and to read the privacy policies carefully on other websites you visit. Some of our websites give you the opportunity to email the website address to another person. This feature means that we may collect your e-mail address and / or e-mail addresses of those to whom you have sent the website. Email addresses collected in this way are not used for purposes other than to fulfill your request. These email addresses are not stored and are deleted immediately upon fulfillment of the request.

SUBSCRIPTIONS THROUGH SOCIAL NETWORKS

PokéBros gives you the opportunity to log in via social networks. If you sign up through social networks, you share your information with us depending on the platform settings of a particular social network. Remember that all content you post on social media platforms is available to the public, so be careful when sharing certain personal information such as financial information or address details, and we encourage you to read the privacy policy to understand what personal information you share and use on social media. networks.

HOW CAN YOU VIEW, CHECK, CHANGE OR DELETE THE PERSONAL INFORMATION YOU SENT US?

You have the right to contact us to provide you with all information about the processing of personal data relating to you. You can also request deletion, correction, change of data and exercise of other rights by sending an e-mail to: [email protected]

WHAT IS OUR POLICY ON COLLECTING THE INFORMATION WE OBTAIN FROM MINORS USING OUR WEBSITES?

It is extremely important for us to protect the privacy of minors (children) in the world of electronic communications, as well as to encourage parents and guardians to participate in monitoring the electronic activities of minors.

The processing of personal data is legal if the person is at least 16 years old and / or with the consent of a parent and / or guardian. Parents are asked to pay special attention to their children’s electronic activities and to warn children not to provide personally identifiable information electronically without their permission. At any time, parents and / or guardians may view, verify, modify or delete their child’s personal information.

COOKIES, HOW AND WHY DO WE USE THEM?

Cookies are small text files that are stored on a device (computer, tablet or mobile phone) while browsing the Internet, including PokéBros websites, and contain a series of characters in which open or encrypted information is placed. The cookie server sends them to your computer and stores them there. They are primarily used to identify the computer from which a website is opened. If you log in to a website, cookies are used to notify the server of the login and check the rights to open a particular page. Each cookie has its own expiration date after which it is no longer valid. That deadline may be in the distant future. Thanks to cookies, the path of a user can be tracked through various parts of our website and also through other websites. Cookies can improve the communication between our server and your computer and thus make the use of our website more pleasant. Cookies must not only be from the owner of the website but also from a third party, such as a social network or advertising network. Through your browser, you have the ability to view cookies from your computer, delete existing cookies, or adjust the configuration so that not all or no cookies are stored at all. Please note that some functions (such as login) will not work or will not work properly if you deactivate the setting of cookies.

Cookies that are a link to the cart, items on the “compare products” or “wish list” list, payment currency, encrypted identification number in the store, encrypted version of the customer group, identifier whether the person is logged into the store, a label indicating whether cache on or off, session identification number, last visited category, last viewed product, link to shopping cart information and browsing history, survey participation data, email product data, selected language, whether the customer has approved the use of cookies , encrypted list of products added to the wish list, number of items on the wish list.

Google Analytics

We use the web analysis service of Google Inc – Google Analytics, which uses “cookies” stored on your computer, which allows you to analyze the website through you. The information obtained is used by Google to evaluate your use of the site, compile reports on the activities of the website and to obtain further services using the website and the Internet.

Google ads

On this page, we use Google Remarketing, Google’s online display activation service, and for this purpose we collect anonymous information about your online behavior when you visit our website. This information is stored in cookies on your computer, and based on this information, Google merges ads on websites on the Internet. See Google’s data protection policy for detailed information about this service.

CAN WE SUBSEQUENTLY CHANGE THE CONDITIONS OF THE PRIVACY POLICY?

PokéBros reserves the right to change and amend this Privacy Policy.

YOUR RIGHTS AND ELECTIONS

PokéBros respects your privacy.

Your rights:

You have the right to receive clear, transparent and easily understandable information about how we use your personal information.

You have the right to access your personal information provided to us, subject to the prescribed restrictions. In case of providing information, it is possible to charge a fee for administrative costs.

You have the right to request the correction and / or supplementation of personal data.

You have the right to request the deletion of personal data. Your right to delete personal data is not an absolute right as we may have a legal or legitimate basis for retaining your personal data.

You have the right at any time to object to the processing of personal data that is processed for the performance of tasks in the public interest or when the processing is necessary for the purposes of legitimate interests, including the creation of profiles. You can unsubscribe or opt out of receiving live promotional content at any time.

You have the right to contact the Supervisory Authority for Personal Data Protection or the Personal Data Protection Agency and the right to file a complaint about data protection and the manner of implementation of the PokéBros Privacy Policy. Before filing a complaint with the data protection authority, feel free to contact us to help you protect your rights.

You have the right to move, copy and / or transfer data from our database to another database. This right applies only to information that you have provided to us on the basis of consent or for the purpose of executing the contract or for taking action at your request prior to the conclusion of the contract or if the processing is carried out automatically.

You have the right to request a restriction on the processing of your data. This right limits the processing of your data, which means that we can store it, but we cannot use it or further process it. For your rights and the manner of exercising them, you can contact the personal data protection officer at e-mail: [email protected]

In order to exercise these rights, we will respond to your requests no later than one month from the date of receipt of the request, whereby we may extend this deadline by an additional two months depending on the complexity and quantity of the request. We will notify you of any extension of the deadline as well as the reasons for that extension no later than one month from the date of receipt of the request. PokéBros has the right to charge administrative fees for handling a request and the right to refuse to act on a request if the requests are manifestly unfounded or excessive, in particular due to their frequent repetition.

 

WHY DO WE WANT TO INTRODUCE YOU TO OUR PRIVACY POLICY?

This Privacy Policy provides you with all the necessary information (in a simple way) so that you can choose whether to use this website and whether to send your personal data to PokéBros or not.

PokéBros uses web services to collect and process your personal information. This includes the processing and transfer of your personal data outside the borders of Croatia.

If you are interested in providing us with certain services (prize games, newsletter, new product details) we will take additional direct personal data from you (name and surname, address and e-mail address). In this case, we will ask for your consent to the collection and use of your personal data, which will be used exclusively for the purposes for which you provided them to us.

If you have any questions regarding this Privacy Policy, please contact us at [email protected] and we will be happy to answer all your questions.

CONTACT

For any questions regarding the protection of your personal data, how we handle your personal data and how we use them or would like to exercise the aforementioned rights, feel free to contact us by e-mail contact: [email protected].

SUPPORT AND COMPLAINTS:

You can solve any problem related to the product purchased on the PokeBros webshop by contacting any of the information below:

by e-mail to [email protected]

Your PokéBros

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